Q 1-
Are the products offered online different from those available
in Gul Ahmed’s stores?
A 1- No, they are same, but all styles
may not be offered online. If you have seen an item in
one of our stores but cannot find it at gulahmedshop.com,
please write to Customer Service. |
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Q 2- Are the prices offered
online same as at GulAhmed's stores?
A 2- Yes, our pricing is consistent, unless there is
any Special Offer either at stores or online. Any
online Special Offer can only be availed by buying and
paying online and vice versa. Please feel free to write
to Customer Service, if you have any questions. |
|
Q 3- How an Item will be packed?
A 3- Depending on the item(s) you are ordering, it will
be packed in a GulAhmed’s cloth bag and/or box and
wrapped in special Courier packaging. |
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Q 4- What modes of payment do
Gulahmedshop.com accept?
A 4- Gulahmedshop.com only accepts payments through
Credit Card (Visa/Master). |
|
Q 5- What should I expect to
happen once I place an online order?
A 5- As soon as you place an order we will send an email
confirming that your order has been received (your order
number will be included); this e-mail should arrive within
approximately 24 hours. |
|
Q 6- What is the delivery
time?
A 6- Depending on the availability of stock
and quantities ordered, please allow 5-15 days for deliveries
within Pakistan. For international orders, customers
must provide up to 3 weeks in case of courier. In the
event of any order that cannot be processed within specified
time, Gulahmed will inform the customer at earliest. |
|
Q
7 - What if an item I have ordered is out of stock?
A 7 - Although we make every effort
to maintain stock and satisfy our customers, occasionally
we are out of certain items. If we are out of stock
on an item that you have ordered, we will notify you
via e-mail. Any changes will be reflected in your order
total as well as your shipping confirmation. |
|
Q 8 - How do I track my order?
A 8 - As soon as you place an order we will
send you an email that confirms that your order has
been received (your order confirmation number will be
included); this e-mail should arrive within approximately
24 hours. You can check status of your order by clicking
on "Track
Order" link and entering your order
#. The current status of your order will be displayed
on the screen. |
|
Q 9 - What if I have forgotten
my order #?
A 9 - In case if you have forgotten your order
#, please send an email to Customer Service including
your full name, address, email address, customer id
and order placing date or you can even track your orders
by providing date range. |
|
Q 10 - What is my customer
id?
A 10 - Once you have registered and placed
an order with us, you will receive a confirmatory email
including your order # and customer id. You can use
this id for any changes required in your personal info
submitted during registration. |
|
Q 11 - How do I change or
cancel an order?
A 11 - If for any reason you would like to
cancel or change your order with gulahmedshop.com, please
write to Customer Service as soon as possible. We will
do everything that we can to accommodate your request.We
cannot cancel or change an order once it has been entered
into the shipping process. |
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Browser Related FAQ's
|
Q
12- Which browser should I use to view your site?
A 12-GulAhmed's website is best viewed with Microsoft Internet
Explorer 5.x or above. |
|
Q
13 - Should I change my monitor settings to view your
site?
A 13
- Our site looks best at a screen size of 1024 x 768
pixels. And though you will get the best results from
our site when your monitor is set at millions of colors,
all images, except photographs, are optimized for 256
colors. It is also a good idea to make sure your display
font is set to a small-sized font when viewing our site. |
|
Q
14 - Why is it taking so long to download pages from
your site?
A 14 -For optimum speed, it is best to access our
site with a 28.8kps modem or better. Our pages are designed
to transfer as quickly as possible over such a connection. |
|
Q
15 - Are the colors shown on your site appearing accurately
on my screen?
A 15 - We try our best to display
the colors of our products as accurately as possible.
You will be able to best view our site when your monitor
is set at millions of colors, although all images, except
for photographs, are optimized for 256 colors. Please
write to Customer
Service with any questions about merchandise
colors. |
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