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We strive to give you a seamless shopping experience every time you shop with us. However, if you are not 100% satisfied with your purchase, we've made the exchange process super easy for you.
All products purchased from www.gulahmedshop.com can be exchanged within 30 days of the delivery date, no-questions-asked!
Simply notify us of your exchange intention within 3 days of delivery by filling out the Complaint/Inquiry form.
We offer FREE pickup for customers who opt for the online exchange process. The online exchange process on average takes 7-10 working days.
A Product (s) is viable for an exchange as long as the
However, we will be unable to process your exchange request if:
We try our absolute best to furnish you with as much information as possible to ensure that you are completely comfortable when placing your order.
Currently, we do not have an Exchange/Return policy for international orders. However, if you were delivered an incorrect or damaged item then please register your complaint by filling out the Complaint/Inquiry form or you may call us at 021-111-143-327 for inquiry.
International orders are delivered in a box wrapped with the Ideas logo tape. We will not entertain any complaint where customer hasn’t received the order in the original flyer/tape.
Ideas does not offer a “cash refund”.
However, there are specific cases where a refund is allowed. Refund may only be issued on credit/debit card order(s) when the customer cancels the order, before Ideas starts processing the shipment.
OR
If an article is found to be defective during quality control and being the only piece available, gets removed from the order.
A refund will approximately take up to 14 days to reflect in your account.
Customer may cancel the order at any time before the order has been processed.
Ideas has the right to cancel orders for reasons such as - item is out of stock, pricing errors, article found as defective in quality control or the credit/debit card payment is declined by the issuing financial institution.
For further assistance, you can contact our customer service department by emailing us at complaint@gulahmedshop.com or you can call us at 021-111-143-327.
